Returns

Did you love your order? If not, see below for all the return details:Returns are reviewed on a case-by-case basis and must be sent back in unused condition. Return labels are not provided and each customer is responsible for return shipping costs to our US or Canadian warehouse. Once the item is received back to our warehouse, determined by the cost of your products, a 20% restocking fee is applied. If you wish to exchange, the restocking fee is waived but the item(s) exchanged must be of equal or greater value.

  • Unfortunately, we cannot accept returns or refunds for used products, wallpaper, murals, samples, sale items, VIP orders, or custom orders.
  • For products returned within 30 days of the purchase date, a refund will be issued to the original form of payment. If returned after 30 days, store credit will be issued at the original selling price.
  • Uwdecalsshop reserves the right to refuse returned products that have been used or altered in any way. Items must be returned in original packaging and undamaged – please repack your order with care. If delivered damaged the restocking fee may be larger the 20%.
  • Items must be shipped back to our warehouse and cannot be returned to a store unless originally purchased at a store location.
  • Purchases made before or after promotions/sales are not applicable for the sale discount. 
  • Final Sale Policy: All “SALE” items (including VIP orders) or discounted items are final sales, including the use of promotional/discount codes. These items cannot be returned or exchanged, please read listings carefully before purchasing.
  • We are only responsible for products purchased directly from uwdecals.com. If an item is from an outside retailer, it must be returned or exchanged where it was purchased.
  • The original shipping charge is non-refundable. The cost to ship the items for a refund is to be covered by the purchaser wishing for a refund.
  • We must receive the package at our warehouse in order to process the return/exchange. A partial refund will be sent to your original payment method, within 5-10 business days of receiving the item. 

Please ensure a thorough review of listings, ordering samples for color and pattern verification, and confirm the compatibility of chosen materials with your surface before placing an order.

Submit a request, before purchasing, with any questions. We also cannot be held responsible for application errors during the installation process. Returns must be made within the 30-day return period, once a return has been approved.

Additional non-returnable items:
Gift cards
Downloadable software products
Samples

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please get in touch with us at service@uwdecalsshop.com.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@uwdecalsshop.com and send your item to: Suite C, 14525 N 79th St, Scottsdale, AZ, 85260

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Suite C, 14525 N 79th St, Scottsdale, AZ, 85260

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.